Returns & Exchanges
At OMI Jewelry, we stand behind the quality of our luxury timepieces and fine jewelry with a 14-day return and exchange window. We ensure a seamless process to guarantee your complete satisfaction with every exquisite purchase.
Initiate Your Request
Contact our concierge team or log into your account within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Place the item in its original presentation box with all certificates, warranty cards, and protective packaging to ensure it remains in pristine condition.
Secure Shipping
Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns must be fully insured during transit.
Inspection and Refund
Once our master jewelers verify the item's condition and authenticity, your refund or exchange will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing